Returns & Refunds Policy

returns and refundsHere is our policy on returns and refunds.

Paperbacks

If you are not completely satisfied with your purchase, you may return it to us in its original condition and packaging for a refund within 14 days of receipt. This refund will cover the cost of the items purchased and delivery if returning the whole order. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order.

Damaged & Incorrect Items

If the item is damaged or we have supplied you with the incorrect product, you may return the goods within 90 days free of charge.

How To Return Your Goods

If you’re not satisfied with your paperback purchase, please complete the returns form by clicking here. Once we receive your returns request we will send you a returns label via email. This must be printed and attached to the original packaging to completely cover the original delivery label.

Downloadable Books

If you wish to cancel the purchase of a PDF book this must be done before you download the product. Once a PDF document has been downloaded to your device these cannot be refunded unless the product is defective. If you have a problem with a downloadable item please use the returns form to send us details of the defect.

Our refund guarantee is in addition to your statutory rights and does not affect them in any way.

 

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